Return Policy
If something is not right with your order, we will help. Start every return by emailing support — do not ship an item back until you have authorization.
How to start a return
Email support.shefits@gmail.com with your order number, the item and size, and a short note about the issue. If an item arrived damaged or incorrect, include photos.
Eligibility
- Request a return within 14 days of delivery
- Items should be unused, unwashed, and in original packaging when possible
- Defective, damaged, or incorrect items are eligible for a refund or exchange
Refunds
Approved refunds go back to the original payment method after we inspect the return, typically within 14 days of receiving it.
Cancellations
We can cancel an order if it has not shipped yet. Once it ships, use this return process instead.